Shipping Service Summary ✈️

Natonic connects you to Australian, New Zealand & International Brands; no matter where you call home!

We provide International Smooth, Fast & Affordable Delivery. 
Get $5 OFF your International Delivery over $99.
Shipping price is based on weight and gets lower per unit for larger orders.
Explore the Delivery Calculator above; each country has its own service options available. 

For Australian orders we offer Free Metro Shipping over $99 using Express Courier.
We also provide the option to select Australia Post for your Metro orders with a service charge if you prefer their service. 

For Remote & Rural Zones + PO Boxes we are required to use Australia Post and charge a small shipping fee.
 We subsidise Remote & Rural clients the same amount as Metro clients. We have beared the rising costs from Australia Post for 3 years and are no longer able to shoulder this fully.
We appreciate your understanding and continued support. 

Order Tracking ⌨️

All orders are sent with tracking and aim to arrive based on the Delivery Estimate shown for your location and selected service.
You will receive your tracking email 1-7 days after placing your order depending on your selected service.
Please be patient, you can find your estimate on your Order Confirmation Email.

Please reach out to our Client Solutions Team for any Delivery Support.
We are online on Live Chat 7 Days a week and will support you every step from dispatch to arrival at your door. 

Natonic Service Insurance ✔️

All Natonic orders include complementary insurance included in the price
All orders are fully covered by a replacement or credit guarantee that will be provided in the rare case of any issues.
All Natonic Clients enjoy the peace of mind that they will receive exactly what they ordered in perfect condition.
We value your business long term and have built our reputation over 30 years. 

Our Service Insurance Includes:

1.     Ship the correct products ordered (product matches the description on the product page)
2.     All products are fresh! Stored in cool conditions with long expiry dates (feel free to check the exact date)
3.     Order is packed safely and securely
4.     Order is sent using the shipping method selected by the customer
5.     Provide tracking information and delivery support  

Customs & Taxes ⚖️

Each country has their own customs laws.
We try our best to understand and follow all local requirements.
But it is of course the customers final responsiblity to abide by your local duties, taxes and restrictions.

For China, Taiwan, Malaysia and Vietnam 
We have Special Couriers that pay the taxes and clearance is included in the shipping price
China orders require a National ID Upload as per Government Regulations.
 

For Canada & UK
All orders are Shipped Deliveries Duties Paid.
We collect the tax at the checkout and pay all taxes on your behalf. 
This ensures smooth delivery and fast clearance. 

If you need any help with clearance or have any questions please let us know
We are online on Live Chat 7 Days a Week

Resolution Guide ✍️

In the rare case of issue you can have confidence that our team will resolve it quickly and easily for you
We value your business long term and we want every order to leave you feeling special.

First we will identify what caused the error and resolve as follows:

1) Our Error
(Rare; less than 0.1% of orders)

• We will issue compensation refunds for affected products and their shipping amounts
• We will give you Insider Club points so you can get a free product on your next order as a thank you

2) External Issue
(Shipped perfectly with our service commitment but courier problem, delays, weather issue, customs etc.)

3) Customer's Error
(Mistake's happen but don't worry our team will resolve it quickly and easily for you! Address issue's, unclaimed parcels etc.)

•Once issue is solved we will normally issue you Insider Club Points so you can get a free product next time