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Natonic Service Commitment ✔️

1.     Ship the correct products ordered (product matches the description on the product page)
2.     All products are fresh! Stored in cool conditions with long expiry dates (feel free to check the exact date)
3.     Order is packed safely and securely
4.     Order is sent using the shipping method selected by the customer
5.     Provide tracking information and delivery support  

 

Shop with Confidence! ⚡

All orders are sent with tracking. You'll receive a shipment email once your order is dispatched with your tracking number!
If you need help our expert team are able to assist you every step until your order arrives.  

We offer free shipping within Australia on all orders without milk powder over $150. 

 

Resolution Guide: ⭐

In the rare case of issue you can have confidence that our team will resolve it quickly and easily for you!
First we will identify what caused the error and resolve as follows:

1) Our Error
(Rare; less than 0.1% of orders)

We will issue compensation refunds for affected products and their shipping amounts
• We will give you Insider Club points so you can get a free product on your next order as a thank you

2) External Issue
(Shipped perfectly with our service commitment but courier problem, delays, weather issue, customs etc.)

• Negotiate to come to an agreement that is fair for both parties
• Issue a credit for next order and Insider Club Points

3) Customer's Error
(Mistake's happen but don't worry our team will resolve it quickly and easily for you! Address issue's, unclaimed parcels etc.)

•Once issue is solved we will normally issue you Insider Club Points so you can get a free product next time!
We value long term relationship so we want every order to leave you feeling special!

 

 

COVID-19 Update

We are working hard to continue operation as normal.

All parcels are still shipped on time but there are some delays due to Flight Cancellations.

More information can be found here:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

International delays apply. Please check your country on the link above.
Within Australia is around +1 or +2 Days. Victoria is around +1 week.

For China, Taiwan, Malaysia, Vietnam we use special couriers not Australia Post and the delay is less than 1 week.

The checkout delivery time's are invalid. Please check above or message us for more information.

 

How To Calculate Delivery Times and Prices? ✈️

At Natonic we are passionate about serving you no matter where you call home!
We are proud to say we ship globally and offer same day dispatch if you order before 10am; Sydney time.

We  have created an easy Delivery Calculator so you can quickly see your delivery options, times and prices! 

https://natonic.com.au/en/delivery-calculator/

You can experiment with different locations and weights easily. 
We ship huge volumes globally and we pass on those great shipping prices to you!

We only quote you the exact price we are charged.✔️

 

   

Customs & Taxes ✍️

Each country has their own customs laws.
It is of course the customers responsiblity to abide by your local laws.
 
However we try our best to support by:
-Labelling all parcels as a 'gift'
-Lowering the declared value
-No invoice is included in the box unless requested

For China, Taiwan, Malaysia and Vietnam 
We have Special Couriers where customs tax is all included
China orders require a National ID Upload as per Government Regulations.
Large Taiwan orders require multiple addresses to avoid tax.

 
If you have any questions please let us ⚖️know