Change of Mind?
We want every customer to be happy with their purchase! We ask to please choose carefully but if you change your mind that's OK too!
You're welcome to return any products in a re-saleable condition by posting it back to us within 14 days of arriving to your door. Once inspected we will issue a refund.
The product price will be refunded excluding the shipping.
We do not offer exchanges, we refund and ask to please place a new order.
The goods will be inspected by our team upon arrival, if damaged but still re-saleable then a percentage based on the damage (what we would need to sell it on Clearance) is removed from the refund. We're super reasonable here!
What is re-saleable?
Re-saleable products are unopened, unused and in a re-saleable condition.
Our mistake? We'll look after you!
In the rare case that the mistake was on our behalf Natonic will send a return label for free postage back and once the tracking shows dropped off we will issue a full refund including the shipping.
You can shop with confidence!
How to Return/Refund?
To return your products please get in touch via Email or Live Chat with your order number and our team will guide you! We'll give you instructions on how to send the order back and the next steps!
Clearance Sale Items
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.