Security & Privacy

Security & Privacy

Privacy Policy Statement

This document sets out the privacy and cookies policy of Natonic Australia Pty Ltd (trading as www.natonic.com.au) ("we"/"us" and "our") and explains how we use your personal information (meaning any information about you which is personally identifiable such as your name, address, telephone number or email address and is generally referred to throughout this policy as "Your Information") collected through www.natonic.com.au (the "Website"). This Privacy Policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Information

We Collect Personal Information that you provide. "Personal Information" includes your name, address, telephone number, credit or debit card information, e-mail address, date of birth, IP address and other personal information. Personal Information is collected when you establish an account with us, or when you communicate with any of our departments such as customer service through the Site, telephone, mail or fax. In some instances, we may obtain other people’s names and email addresses that you may choose to provide as part of our "email a friend" feature.

You must only submit to us information which is accurate and complete and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Our Commitment to Data Security

We endeavour to keep your personal information confidential and protected against unauthorized access, loss, misuse or alteration through the use of appropriate administrative, physical and technical safeguards. The personal and demographic information about each user is stored on systems that are subject to appropriate physical and electronic security measures, and we limit employee access to and use of such information.

Usage of Information

We use your Personal Information for Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, processing or fulfilling an order, or responding to your requests or inquiries;  Website and system administration, such as for the technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Site, and verification of Site activity by the Site or its agents;

We will not otherwise disclose any personal information without your consent except under the following circumstances:

1. in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims.
2.  if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and
3.  If this Site, or a related asset or line of business is acquired by, transferred to or merged with another company.

Data Security

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. We use 256-bit SSL Software to encrypt your payment card information when you place an order on our secure server. For your added security all payment transactions are processed automatically by EWAY and PAYPAL, and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The security of personal data is important to us. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable measures to ensure the security of your data we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Changes to this Privacy and Cookies Policy

We are constantly looking for new ways to improve this Website. We may amend this Privacy and Cookies Policy from time to time. All such changes will take effect once they have been posted on the site and you will be deemed to have accepted any such changes by your use of the site from time to time. This Privacy and Cookies Policy was last updated on 24/04/2015.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Australia, and where applicable the state of New South Wales

How to contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at hello@natonic.com.au. You can also send a letter by mail to:Shop1 , 243 Forest Road, Hurstville, 2220, NSW, Sydney

We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at hello@natonic.com.au.

You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at hello@natonic.com.au

We hope that you will be happy with the way we handle your information. You always have the right to complain to the Information Commissioner in relation to our activities 

ABN 77623037963